Returns & Exchanges

Troubleshooting

  • IP will assist the purchaser in troubleshooting any issue with the purchaser responsible for the cost of replacement parts and shipping. Replacement parts can be ordered through our website. Videos showing how to replace parts, etc., can also be found on the website.
  • In the event that troubleshooting and/or replacement of part(s) does not take care of the issue, the customer may elect to return the product for repair service, at the discretion of IP and after obtaining an RMA number from IP. 
  • Transportation to and/or from the service center as well as proper packaging to ensure safe transportation of the motor is the responsibility of the purchaser
  • The customer should insure the return shipment or accept the cost of merchandise damaged or lost in transit.
  • Estimated cost of repair and return shipping cost will be established by Innovative Procurement and approved by the purchaser before RMA is issued. 

Return Process

  • Once a motor is received at the service center, and an assessment of the motor has taken place, if service work exceeds the original estimated cost of repair approved by the purchaser, IP will contact the purchaser for further approval. 
  • If the purchaser does not approve the additional repair cost, the motor, at the discretion of the purchaser, will be returned to the purchaser at their expense or disposed of at the service center.
  • We will make every effort to repair your motor within three business days from the receipt of your motor at our service center. 
  • Once service work is complete, payment must be made within three business days, or the motor will be deemed abandoned and will become the property of IP.
  • Once payment is received, the repaired motor will be shipped out within 48 hours. 
  • All repaired motors will have a ______ day warranty period.